Long after a new customers leaves the dealership, Jetour is focused on their service experience, a cornerstone of customer satisfaction and retention. “Ultimately, our objective is to provide consumers with the best affordable luxury vehicle at the best price, supported by exceptional service,” Campbell says.

Jetour’s research prior to launching the brand locally last September found that concerns about parts availability and after-sales service were key factors of importance for customers considering the purchase of a new brand.

As such, Jetour has established a state-of-the-art parts warehouse in Midrand, Johannesburg,

to cater for the two models currently available, ensuring quick access to genuine components to minimise any vehicle downtime. The brand has also built a growing network of dealers in prime locations nationally, increasing brand visibility and easier accessibility for customers.

Jetour provides a 10-year, 1 million km engine warranty, providing long-term assurance for engine reliability and highlighting the exceptional quality of its vehicles. The engines undergo rigorous testing for strength and durability, with the company fully backing its products to offer customers peace of mind.

"We back our products 100%, reaffirming our commitment to the customer. We're here for the entire journey, not just to sell them the first vehicle," says Campbell.

Furthermore, their 5-Year 150 000 Km entire vehicle warranty and 5-Year 60 000 km service plan provides additional reassurance and ensures regular maintenance is covered, promoting optimal vehicle performance.

These initiatives reflect Jetour's commitment to delivering a seamless ownership experience for their customers in South Africa.

Jetour is a rapidly growing global SUV brand first launched in 2018 that achieved an 80.3% year-on-year growth last year. Since launching locally five months ago, Jetour has sold over 2 000 vehicles across the currently available Dashing and X70 Plus range.